Job Description
Love technology and want to learn about the growing world of telecommunications & the cloud?
We have a great opportunity for you to sit right in the mix of a fast moving and exciting industry.
We are looking for a strong, quick thinking and decisive person to work within provisioning. This is a great opportunity to get to know the rest of the business quickly, develop skills rapidly and opens up opportunities for a successful career in this ever changing market.
The role would initially be for 6 months, with it becoming permanent for the right individual.
Your aim will be to place & monitor orders within a specific lead time whilst still maintaining the highest customer service to our wide and important customer base.
Key Duties to include but not restricted to:
- Placement of all order types on internal systems and other Web Portals
- Accurate input of order details onto all systems
- Make welcome/confirmation calls and send confirmation emails
- Liaise with customers, resellers, partners and suppliers regarding order queries, amendments and updates
- Co-ordinate jobs/ arrange engineer visits
- Deal with order rejections
- Liaise with suppliers & Kube support to resolve issues and provide regular updates
- Schedule and action all tasks to completion within specified time scales
- Follow all procedures and deliver high level customer service for maximum customer satisfaction
- Work towards set KPI’s, goals and objectives
- Ensure all systems are kept fully updated for each action and point of customer contact
- Participate in the implementation of streamline processes and improvements across provisioning
- Carry out any ‘ad hoc’ assignments as and when required.
Skills/Experience
- Strong communication skills
- Organisational skills & the ability to manage own workload
- Experience of MS packages essential
- Experience of using CRM, preferred
Kube Networks Overview
Kube Networks is a Business & Unified Communications specialist providing customers with a full range of integrated communication technologies & solutions.
With Offices in Glasgow and London, Kube delivers true convergence of voice, data and applications on our resilient network, managed from a central NOC and supported our carrier grade SLA. This empowers our customers to utilise cloud and hosted services to achieve the full potential of their solutions with the reliability they need.
As a leading integrator, we are a full WLR (wholesale line rental) company enabling us to offer low cost voice and fixed line services along with SIP trunks and hosted telephony.
Our Data Centres in London and Edinburgh sit directly on our network, reducing the need for extra links and reducing cost when utilising our Co-location facilities.
Our Services include:
- KubeNET our Resilient Core Network
- ISP
- Hosted Telephony
- CO-Location
- WLR (wholesale Line Rental)
- MVNO (mobile virtual network Operator)
Kube are a Virgin Networks Gold Partner, Vodafone, Talk Talk Business, O2 and Cisco partner, we are one of the few providers of our type, delivering truly integrated communications solutions. We offer customers one point of contact for all their communication requirements.
Many of the UK’s most prominent and respected organisations rely on Kube to support all their communications needs ranging from SMEs and charities through to public sector and FTSE 250 organisations, from simple 1 site requirements to global managed services solutions.
Apply today to start your e-Placement journey with Kube Networks!