shaping the stars of tomorrow

2021 Program Analyst - Technology Support - Edinburgh

Business Systems
Ref: 1043 Date Posted: Monday 19 Apr 2021
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2021 Program Analyst – Technology Support


About the company


BlackRock is a global investment manager, serving the UK market for more than 20 years. We are committed to helping more and more people plan for their financial future. No matter what your goals may be, at BlackRock, we are invested in you.


BlackRock offers a range of solutions for institutions, financial professionals and individuals across the UK. From shop assistants in your local stores to national organisations and charities, BlackRock has helped people from the UK take control of their financial security for more than 20 years.


More information can be found here:



About the role


Technology Support


Aladdin is relied upon by dozens of the world’s largest organizations to manage their business around the world, 24/7, and no one knows Aladdin like us. The Technology Support business consists of system administrators, software developers, incident managers and project managers focused on maintaining the stability and efficiency of the Aladdin platform for BlackRock and our clients. We are a fast-paced team operating in a multifaceted environment, and we’re constantly seeking new ways to improve our efficiencies, processes and automation.


Our business contains eight teams:


Production Operations

Responsible for monitoring, supporting, and administering the interactive and batch systems which form the Aladdin platform, acting as a first responder for troubleshooting, problem resolution and critical issues. We also develop and support the tools used to manage and monitor the platform, along with third-party technologies such as Kafka, Zookeeper, Hadoop, Kubernetes and many more.



Responsible for every aspect of database technology and strategy at BlackRock. This includes database platforms like SAP Sybase ASE/Repserver/IQ, Microsoft SQL Server, Apache Cassandra/Solr, Oracle and Pivotal Greenplum and utilizes Cloud platforms such as Microsoft Azure and Amazon Web Services (AWS). We also build automated solutions in Python, Java and Perl to manage, monitor and capture a variety of data points to facilitate decision making, trends and analysis


Web Operations

Responsible for monitoring, supporting and engineering BlackRock’s web technology stack that services our Aladdin Platform and Aladdin Wealth Technology digital offerings. The team works with a breadth of technologies, including Apache/Nginx, Consul, API gateways, Akamai and Kubernetes in complex multi-tenant environments. The team also develops their own automated solutions in Python & Java to scale team operations, to facilitate failover procedures and to provide web monitoring and metrics reporting capabilities.


Platform Client Engagement

Provides a liaison between our Aladdin business and the Aladdin platform providing support for Aladdin client inquiries and initiatives, such as new environment builds, disaster recovery, business development support and management of projects for client technology requirements.


Enterprise Systems

Provides technology solutions for BlackRock's operations platform and to external client operational teams. The team is responsible for developing, implementing and supporting key Finance Operating systems globally. The remit extends to a wide variety of applications, with many different tech stacks across a wide range of in-house developed and externally hosted solutions


Site Reliability Engineering

Works in partnership with our development and operations teams to continually improve Aladdin’s resiliency, scalability and performance. The team’s functions include software development, problem management, provision and implementation of inhouse and third-party telemetry solutions, quality assurance, testing and developer experience, including the firm’s SDLC tooling.


Command Centre Operations

Responsible for BlackRock’s Incident, Problem and Change Management processes. We bring the firm together to identify, communicate and resolve complex technology incidents for BlackRock and our external clients. We are passionate about improving the reliability, scalability and performance of Aladdin. Together, we help to deliver its evolution through our infrastructure and software release process. Our team also focuses on software development and automation projects, data analysis and disaster recovery testing.


Platform Project Management

Delivers and executes platform wide Aladdin initiatives through outcome-oriented project management. Our project managers work on some of the most complex, critical projects at the firm.


Our team is known for:


  • Fixing Difficult Problems: The most critical software and hardware issues come through and stop with us. We’re always looking for new solutions and projects to improve the performance and recovery of Aladdin.
  • Disaster Recovery: Hurricanes, snowstorms, hardware failure and software bugs all pose a real threat when there are trillions of dollars at stake.
  • Teamwork: We work with all areas of the BlackRock business, from developers to relationship managers to ensure we continue to provide extraordinary service as we grow.


More than just a team:


It’s easy to picture us as a community rather than just a department. When we’re not solving some of the most complicated challenges in the FinTech sector, we’re coordinating Hackathons, Team Charity Days, Tech Meetups, running groups, table tennis, chess or video game tournaments and much, much more.


We partner with:


  • Internally: We work with Software Engineering, Aladdin Client Services, Relationship Management & Infrastructure Engineering.
  • Externally: We engage with external users of the Aladdin platform.


What capabilities are we looking for?


  • Critical thinking
  • Decision making
  • Multitasking
  • Problem solving
  • Technical curiosity
  • Distilling large amounts of data


Your learning and development will include:


  • Contributing to an exciting, collaborative environment with tremendous learning and growth potential
  • Participating in assignments across various technology teams
  • Learning our business and our technology stack
  • Participating in hands-on technical and business work using sophisticated technologies



Apply online now to start your e-Placement Scotland journey with BlackRock



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